Account Discrepancy Causing Credit Bureau Issues — MTN Legal

My account is showing up on the credit bureau under "Areas." When I contacted MTN, they told me the account has been handed over to SAYA. However, SAYA says they don’t have my account.

MTN initially told me my account balance was 18,000, and I made a payment last month. Now, when I ask them to update my ICT report, they say the balance is zero. When I request a statement to provide to Experian and other credit bureaus, they refuse and say I must email Legal.

I emailed Legal and got one response asking for proof of payment, which I sent, but I have not heard back since. When I called today, I was told to wait 7 days.

This issue is seriously affecting me — I’m struggling to rent an apartment because of this unresolved problem. Please assist or advise on how to resolve this quickly.