AR
Annie R
1 reviews | Active since Apr 2019
18 Apr 2019, 16:19
Account Details Changed
My surname was changed on my statements FOR NO REASON, but no-one can help me fix it. Now the only way to fix it is to go to a store, WHICH I DON'T HAVE TIME FOR! MTN made the mess, but I have to jump through hoops to have it corrected. ****** bad service.
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MTN South Africa's replyOfficial
23 Apr 2019, 08:40Good day Annie
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result, of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, Ashley is assisting with the query.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result, of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, Ashley is assisting with the query.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply23 Apr 2019, 08:40
Official
Good day Annie
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result, of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, Ashley is assisting with the query.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result, of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, Ashley is assisting with the query.
Warm regards, Jessica John Complaints Management Team
Best regards,