HF
Hendrik F
1 reviews | Active since Aug 2012
03 Jun 2015, 13:02
Account Deduction Error
MTN has deducted a substantial amount of money from my account in error. Over the last four weeks I have not been able to get through to the Call Centre or accounts department. Kindly arrange for someone to follow up with me as a matter of urgency.
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MTN South Africa's replyOfficial
10 Jun 2015, 15:28Hello Johannes101,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've now logged a request with our Banking Department (REQ:***), requesting the amount to be investigated. We've provided them with your banking details for the refund to be done, once the investigation has been done.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've now logged a request with our Banking Department (REQ:***), requesting the amount to be investigated. We've provided them with your banking details for the refund to be done, once the investigation has been done.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply10 Jun 2015, 15:28
Official
Hello Johannes101,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've now logged a request with our Banking Department (REQ:***), requesting the amount to be investigated. We've provided them with your banking details for the refund to be done, once the investigation has been done.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've now logged a request with our Banking Department (REQ:***), requesting the amount to be investigated. We've provided them with your banking details for the refund to be done, once the investigation has been done.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,