Account debited after requesting deposit

I had missed my debit order for MTN as there was insufficient funds in my account. I then contacted MTN to solve this. MTN then responded to me saying that I can deposit the outstanding amount into their ABSA account. I then received numerous sms' requesting payment and giving their banking details failing which my contract would be terminated until further notice. I then paid the requested amount which was the previous and current months amounts into their bank account.<br> <br> On the day of my debit order, my account was debited for the same amount which should not have been done, this is now a double payment! I contacted MTN head office and spoke to a person named NEO who informed me that they will fully reimburse me within 7 days. NEO gave me the following reference number ***. It is now 2 weeks later and I have received no payment!<br> <br> I demand that I be fully reimbursed by the end of this week failing which I will seek legal action and make it known to all consumers the incompetence of MTN!