KS
Karen S

1 reviews | Active since Mar 2009

01 Sept 2015, 10:57

ACCOUNT DEBITED AFTER CANCELLATION LETTER

Refer account ***<br> I have on numerous occassions emailed MTN Customer Services re the above. I requested that this contract be cancelled dd 1 May 2015. According to your Customer Services dept this was only migrated 2 July. As a result, my account was debited with +-R1100.00 in June and July 's amount i stopped at my Bank. To date no one has responded to any of my the queries re the above, however, again my account was debited with R5907.84 in August. This is the second time that i resorted to HelloPeter ( ref req ***). Can someone more competent please address this query with immediate effect as my Bank called to say that my account is overdrawn as a result of this amount. Please treat this as urgent!!!!!<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Sept 2015, 14:41
Official
Hello sylvest1,

Thank you for post.

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.

We sincerely hope that we are able to restore your faith in us.

Kind regards
Farhaana