ACCOUNT DEBITED 3 TIMES

This is another incident which leaves a bad taste in my mouth. I went to MTN in Zevenwacht Mall on the 23rd of January 2016 to pay my account and CHANGE my account details. This included changing my debit order date. The shop assistant still GUARANTEED me that it would be with immediate effect and be debited on the 25th of Feb. MTN failed to do this. I called their call centre on the 26th of Feb before 7am to complain about this. The consultant had then told me that she will create a \jab\" in the system and have the money debited the same day. This didn't happen, instead MTN sent me smses Friday and Saturday to say that my account will be debited on the 1st - which is WRONG! This morning, I contacted them after I picked up that my account was debited 3 times! I had to call 3 times before being assisted. In total, MTN deducted R1108.88 from my account when they should've just taken R369.42. I am so irate with this pathetic excuse of a service and also the *********** staff. I want a refund TODAY! You people are quick to your money, but the minute you are in the wrong, the customer must follow YOUR procedure. I cannot wait to cancel my service!"