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Allazei D
1 reviews | Active since Aug 2012
04 Nov 2015, 19:17
Account cut afer payment made
Here I sit again with a disconnected phone after making payment more than a week ago. On a monthly basis my service is cut after I make payment and they send me a \Thank you"sms that payment is received. What makes this more interesting is that its my responsibility to make sure my phone stays connected even though I thought my responsibility was to pay my account and NOT micro manage the admin department of MTN. Interestingly enough"
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Replies (1)
MTN South Africa's replyOfficial
05 Nov 2015, 11:12Hello allazeid,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I have checked your line and it's already unsuspended.
I will be sure to pass along your complaint to the relevant persons.
We sincerely hope that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I have checked your line and it's already unsuspended.
I will be sure to pass along your complaint to the relevant persons.
We sincerely hope that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply05 Nov 2015, 11:12
Official
Hello allazeid,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I have checked your line and it's already unsuspended.
I will be sure to pass along your complaint to the relevant persons.
We sincerely hope that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I have checked your line and it's already unsuspended.
I will be sure to pass along your complaint to the relevant persons.
We sincerely hope that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***