1 reviews | Active since Dec 2012
Account closed without notice - Legal status
Good-day,<br> <br> this is the simplified account of the problem I am having as per your consultant:<br> <br> From: ###<br> Sent: Monday, 13 April 2015 03:30 PM<br> To: Credit Management <br> Subject: ID ###<br> <br> Good day <br> <br> B*** - not paid for the past 3 months - at legal status as per eppix<br> K*** - up to date as per eppix<br> <br> <br> As per above please provide clarity how two separate accounts held by the same respective account holder , being paid in the exact same manner Debit from credit card # #### #### #### #### ?<br> Can have a different account payment status as indicated above ?<br> <br> Please advise or resolve urgently as customer wishes me to create a JAB for outstanding amount R ####on acc B*** and wants all respective provisioning due to him provided in full , as this bad payment reflection is not he's doing or responsibility ?<br> <br>
We are truly sorry for the delayed response and for any inconvenience caused. It was never our intention to have dissatisfy you in any way.
We've perused the account (B***) and see that the credit card details were updated, however the debits were still returning. This could have been due to the CVV number provided not being correct or the bank not allowing us not to debit. We cannot confirm this as the account is currently in a locked state.
Any provisioning issues can only be resolved once the account has been reactivated and the exact reason for disconnection has been determined.
The amount due on the account is R616.51. For internet, ATM and/or cash payments please use the following:
Bank : ABSA
Form : ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name : MTN SP
Beneficiary Account Number : ***
Branch Code : 632005
Deposit Reference : Your MTN cell phone number or your MTN account number ( (B***).
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for any inconvenience caused. It was never our intention to have dissatisfy you in any way.
We've perused the account (B***) and see that the credit card details were updated, however the debits were still returning. This could have been due to the CVV number provided not being correct or the bank not allowing us not to debit. We cannot confirm this as the account is currently in a locked state.
Any provisioning issues can only be resolved once the account has been reactivated and the exact reason for disconnection has been determined.
The amount due on the account is R616.51. For internet, ATM and/or cash payments please use the following:
Bank : ABSA
Form : ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name : MTN SP
Beneficiary Account Number : ***
Branch Code : 632005
Deposit Reference : Your MTN cell phone number or your MTN account number ( (B***).
Regards
Tim
MTN Complaints Management Team: REQ:***