1 reviews | Active since Jul 2012
Account closed but still being billed!
I closed my cellphone account in December, 2015, at an MTN outlet in Woodmead. Somehow, i don't know how these things happen when you close an account, but i am not sure if one is supposed to get billed after. I have been billed ever since i closed the account, since January till now, March. I sent an emails to customer care, and told \We have again escalated to the Retention's Department for confirmation\". I don't know just how many times is a matter supposed to be escalated, but this is enough now. How many times should a person enquire about the same thing over and over again, with no solutions? I went to the branch and was told that the account was closed on the 22nd of February, this is after i had been billed. Does MTN do this to all their customers who have closed their accounts with them?"
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your cell number was migrated to prepaid on the 22-02-2016, due to usage on your number you were billed for the past invoices. Please note that to cancel your contract notification has to be given by the account holder, if this was done please send us the proof of migration request to the following email *** and we will assist further.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your cell number was migrated to prepaid on the 22-02-2016, due to usage on your number you were billed for the past invoices. Please note that to cancel your contract notification has to be given by the account holder, if this was done please send us the proof of migration request to the following email *** and we will assist further.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***