1 reviews | Active since Apr 2013
ACCOUNT CLOSED
Hi, I have a big problem which i dont know where to refer this matter to. In May my account was deactivated due to 750rand that was outstanding and not even due for over 60days. i contacted the customer care and i was promised that i must pay the amount and my services were going to be reactivated in 48hrs . Payment was done and after 48hrs still no services . I re-contacted the customer care and i was told there is R80 that is outstanding . I did an immediate payment hoping that my services were going to be up and running . This never happens. I have been contacting the customer care since then but no help . Mtn striked and soon after the strike i contacted them i gain but no help . Early August i was given the e-mail address for the legal dept which i have e-mailed them for several times but no responses. A consultant Joe Jacobs responded and say i must request a statement from customer care of which its not making sense. Since i asked him for which month is the outstanding amount that they coming up with till today no responses to my mails . Which i can tell you that i have send more than 15 mails with no resolution . Can someone advise what other step must i take ?
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is an amount of R1 215.41 outstanding.
There was an amount of R1 210.44 outstanding end of May. A payment of R750.00 was received in May and R82.00 in June which left a balance of R378.44.
Your were then billed R378.99 in June and July which brings your balance to R1 136.42. Thereafter there was a payment of R300.00 received in July which brought your balance to R836.42. You were then billed R378.99 in August which brings you ==
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is an amount of R1 215.41 outstanding.
There was an amount of R1 210.44 outstanding end of May. A payment of R750.00 was received in May and R82.00 in June which left a balance of R378.44.
Your were then billed R378.99 in June and July which brings your balance to R1 136.42. Thereafter there was a payment of R300.00 received in July which brought your balance to R836.42. You were then billed R378.99 in August which brings you ==
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Best regards,