MM
Mapula M
1 reviews | Active since Jun 2015
03 Aug 2015, 14:23
Account charged incorrectly
My MTN account is being charged incorrectly, I have tried to call thier call center with no luck, no one anwers the phone. i have complained on thier website I did not get any feedback or assistance.<br> <br> when I check my account balance it says I have 500MB bites left and free minutes, however when i go to the internet it charges my direct account as though I did not have MB. now they send an SMS saying i have reached my limit of R1237. even when I connect to WIFI i am still being charged.<br> <br> I still have not received any assistance with this .
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MTN South Africa's replyOfficial
17 Aug 2015, 15:16Hello blantina1234,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting that the data charges be validated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting that the data charges be validated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply17 Aug 2015, 15:16
Official
Hello blantina1234,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting that the data charges be validated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting that the data charges be validated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,