LK
Lwazi K
1 reviews | Active since Jun 2015
10 Jun 2015, 21:28
Account changed to open line
MTN changed my account to an open line without my consent. They charged me more than R1300 last month and want to charge me R2000 this month.<br> <br> Complete nonsense. I need the excess charges paid back to me and my credit limit re-instated immediately.
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Replies (1)
MTN South Africa's replyOfficial
12 Jun 2015, 16:04Hello lwazikun,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your contract is an MTN Anytime 200 contract. It is not a top up. Your data usage has increased that is why your charges have also increased.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your contract is an MTN Anytime 200 contract. It is not a top up. Your data usage has increased that is why your charges have also increased.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply12 Jun 2015, 16:04
Official
Hello lwazikun,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your contract is an MTN Anytime 200 contract. It is not a top up. Your data usage has increased that is why your charges have also increased.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your contract is an MTN Anytime 200 contract. It is not a top up. Your data usage has increased that is why your charges have also increased.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***