NB
Neil B
1 reviews | Active since Mar 2011
13 Aug 2019, 11:07
Account Changed
They keep changing my account as they like... latest is that I will almost pay 3 times more a month... I would like to change to prepaid and keep my number but it is difficult to get through on the 135 number.
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MTN South Africa's replyOfficial
23 Aug 2019, 14:26 Good day Neil
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation I will contact you on Monday. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards Roanne
Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation I will contact you on Monday. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards Roanne
Complaints Management Team
Best regards,
MTN South Africa's reply23 Aug 2019, 14:26
Official
Good day Neil
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation I will contact you on Monday. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards Roanne
Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation I will contact you on Monday. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards Roanne
Complaints Management Team
Best regards,