AM
Anth M
1 reviews | Active since Feb 2014
08 Sept 2015, 12:17
Account cancelled, but still paying
After months trying to change my banking details with MTN is still hasnt been done, but MTN CANCELLED my contract when the debit order bounced. to date, they still try to collect money from the wrong account and every month the amount escalates with R300 and i am still responsible to pay bank charges!! i am not your client anymore MTN so stop trying to rob me!!!!!! Delete my details of your system!!!
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MTN South Africa's replyOfficial
09 Sept 2015, 15:52Hello Antheav,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I will have this matter investigated and correspond with you on email as per our telephone discussion.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I will have this matter investigated and correspond with you on email as per our telephone discussion.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
MTN South Africa's reply09 Sept 2015, 15:52
Official
Hello Antheav,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I will have this matter investigated and correspond with you on email as per our telephone discussion.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I will have this matter investigated and correspond with you on email as per our telephone discussion.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo