MK
Masilu K
1 reviews | Active since Jan 2010
07 May 2015, 22:12
Account Cancellation
My contract for cellphone has come to an end and I want to cancel it. I have requested the Menlyn and Centurion MTN Shops to assist in cancellation and they both referred me to call 808 for quick cancellation.<br> <br> For the past two weeks, I have been trying to give notice to cancel my contact to no avail. The MTN 808 number gets connected and I have set on phone for over 15 minutes at a time and no one ever assist.<br> <br> To date, I have a contract that I want to cancel but no one is assisting.<br> <br>
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MTN South Africa's replyOfficial
18 May 2015, 16:14Hello mkgofelo,
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
We have escalated your request to the Management team at our Cancellations department. They will be in contact with you soon to provide further assistance.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
We have escalated your request to the Management team at our Cancellations department. They will be in contact with you soon to provide further assistance.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,
MTN South Africa's reply18 May 2015, 16:14
Official
Hello mkgofelo,
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
We have escalated your request to the Management team at our Cancellations department. They will be in contact with you soon to provide further assistance.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
We have escalated your request to the Management team at our Cancellations department. They will be in contact with you soon to provide further assistance.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,