CM
Celeste M
1 reviews | Active since Jun 2011
20 Jul 2015, 13:18
account blocked with paid account
Hello Peter<br> <br> MTN Has closed down their contact post paid Centre with accounts blocked that have been paid<br> <br> FULL PAYMENTS HAVE BEEN MADE. The call Centre feedback say send an email to [Email Removed] the response to that email says:<br> <br> Thank you for submitting your query through this medium of correspondence.<br> Your reference number for this query is ***7. Please keep the reference number so we can assist with tracking your query. We will respond to your query within 8 working hours.
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MTN South Africa's replyOfficial
24 Jul 2015, 12:53Hello Poentas,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly advise as to which account your are referring because our systems show two accounts under your name which are both current and terminated. The cell number quoted above is a staff account belonging to someone else, and the process for querying staff accounts is a different, and internal process.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly advise as to which account your are referring because our systems show two accounts under your name which are both current and terminated. The cell number quoted above is a staff account belonging to someone else, and the process for querying staff accounts is a different, and internal process.
Regards
Mary
REQ:***
MTN South Africa's reply24 Jul 2015, 12:53
Official
Hello Poentas,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly advise as to which account your are referring because our systems show two accounts under your name which are both current and terminated. The cell number quoted above is a staff account belonging to someone else, and the process for querying staff accounts is a different, and internal process.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly advise as to which account your are referring because our systems show two accounts under your name which are both current and terminated. The cell number quoted above is a staff account belonging to someone else, and the process for querying staff accounts is a different, and internal process.
Regards
Mary
REQ:***