account blocked
<p>Good day, my account was unblocked last week the 17th and do see now it has been blocked again and this isn't the first time this has happened. in the beginning of the month i say that my account bounced and i contact your accounts department and enquired this by you and you informed me that my account is up to date. the 17th of this month my account got blocked and when i called you, you told me sorry my account isn't paid up to date. i wasn't informed by mail or sms and you just went and blocked my account. this isn't the first time this has happened. i would like someone to please sort this out asap and when i called you guys and wanted to sort this you told me that everything is in order. i am so fed up fighting with MTN about this and you just go on as you want. i need my account active as per the accounts lady that i dealt with on the 17th and she told me that my account wont be blocked agian and here im sitting with on service on my phone. i dont even have a way to contact you and even ****es me off more. MTN has provided me with the worst services ever and i only have had endless problems</p>
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
kindly be advised that we have evaluated your account and picked up that your account is one month in arrears of R 1,027.01 we have done payments arrangement for a double debit on the 01/04/2017 for R 2,054.02.It will take within 2 to 24hrs to have service available.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
kindly be advised that we have evaluated your account and picked up that your account is one month in arrears of R 1,027.01 we have done payments arrangement for a double debit on the 01/04/2017 for R 2,054.02.It will take within 2 to 24hrs to have service available.
warm regards
mike
REQ:***
