YZ
Yolande Z

1 reviews | Active since Jul 2015

19 Aug 2015, 12:06

Account Blocked

MTN CONTRACT *** (WHICH WAS GIVEN BY MTN)<br> I cannot begin to express my dissatisfaction and anger at the countless days and months that I have been inconvenienced by MTN's pathetic service and dissatisfactory customer service.<br> In the year 2012 I opened an MTN contract account and the following year of 2013 I opened another contract with MTN and I was advised that the account opened in 2013 was on the same account of the cellphone contract of the year 2012 opened and I was pleased with this. <br> February of this year 2015, I ended the 24 month contract for the cellphone contract opened in 2012 and I am currently paying for the cellphone account opened in the year 2013 which is due to end September this year and I am so happy as it will be cancelled.<br> As of February 2015 I have been making payments to my current MTN contract line which I was of the information that my reference number is ***. I have been making monthly payments of R200 I have POPs every month however I have been receiving letters that my account is in arrears. I have called Head Office and Legal department and posted on their Facebook page and Twitter page but no assistance!!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply09 Sept 2015, 11:28
Official
Hello Yolande23,

Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The payments have been allocated to your account as per Nomonde Mthukwane,
and your account is settled .

We would like to assure you that we are actively working to improve our service levels.

Regards
Dimakatso

Best regards,