1 reviews | Active since Jul 2015
Account Blocked
MTN CONTRACT *** (WHICH WAS GIVEN BY MTN)<br> I cannot begin to express my dissatisfaction and anger at the countless days and months that I have been inconvenienced by MTN's pathetic service and dissatisfactory customer service.<br> In the year 2012 I opened an MTN contract account and the following year of 2013 I opened another contract with MTN and I was advised that the account opened in 2013 was on the same account of the cellphone contract of the year 2012 opened and I was pleased with this. <br> February of this year 2015, I ended the 24 month contract for the cellphone contract opened in 2012 and I am currently paying for the cellphone account opened in the year 2013 which is due to end September this year and I am so happy as it will be cancelled.<br> As of February 2015 I have been making payments to my current MTN contract line which I was of the information that my reference number is ***. I have been making monthly payments of R200 I have POPs every month however I have been receiving letters that my account is in arrears. I have called Head Office and Legal department and posted on their Facebook page and Twitter page but no assistance!!!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The payments have been allocated to your account as per Nomonde Mthukwane,
and your account is settled .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The payments have been allocated to your account as per Nomonde Mthukwane,
and your account is settled .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
Best regards,
