SF
Scheepers F
1 reviews | Active since Mar 2009
12 May 2015, 15:54
Account Billing 1158% more... Ridiculous!!
So i have been a loyal customer for over 4 years with multiple accounts. I never go over my minimum billing amount, and even have R1900 in the positive on my MTN Business account cell phone contract. Never missed a payment.<br> <br> I have a Tablet deal 1Gb day + 1 Gb night time data. I have all my accounts capped, and so to instructed that this be capped by R100. (well apparently its not??)<br> <br> So I go on MTN Active and to my HORROR, I see that my data contract for 13months (normally R499 EVERY single month) is now a WOPPING >
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 12:51Hello SKIP_ZA,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The invoice in question has not closed. When it has closed I will request the billing area to verify if the charges are correct and to also send to you a URL report which will show you which websites were visited.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The invoice in question has not closed. When it has closed I will request the billing area to verify if the charges are correct and to also send to you a URL report which will show you which websites were visited.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply13 May 2015, 12:51
Official
Hello SKIP_ZA,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The invoice in question has not closed. When it has closed I will request the billing area to verify if the charges are correct and to also send to you a URL report which will show you which websites were visited.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The invoice in question has not closed. When it has closed I will request the billing area to verify if the charges are correct and to also send to you a URL report which will show you which websites were visited.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***