pP
pbezuidenhout P

1 reviews | Active since Aug 2017

01 Jun 2018, 08:56

Account Billed Incorrectly - Immediate Cancellation Of Services

To Whom It May Concern.

This issue has been on going for a couple of months now. MTN is unable to rectify this issue on a number of treis. I hereby inform MTN that I will no longer be needing their services as the issue can not be resolved. And I hereby terminate my account with MTN with immediate effect. It's since December that MTN is trying to debit my account for over R10 000 which is in no aspect the contract that I signed. On multiple occasions I informed MTN that I tried to to purchase data bundles on the self service system.

2 x 60 Gigs 1 x 50 Gigs

These items were billed to my account without me ever receiving the data. I informed MTN that after using the self service and not receiving the data I cancelled the purchases on the self service system. Since then MTN has been debiting my account for these bundles on a monthly basis. I have now decided to cancel my account with MTN due to incorrect billing and broken trust in this company. I can no longer deal with a service provider trying to commit ***** on my account.

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Replies (1)
pP
pbezuidenhout P's update01 Jun 2018, 13:14
Reviewer Update
No I'm not spending another minute on the phone with you *********** staff that have not been able to assist me in the last 6 months. Fix the issue and PS cancel mt contract with immediate effect I'm done with MTN. Sue me if you wish I'm going to the papers with this nonsense.