BB
Bryan B
1 reviews | Active since May 2015
15 May 2015, 08:43
Account Being Blocked
Good Day<br> <br> This is a reply for REQ:*** <br> <br> My girlfriends cell phone number gets suspended every 3 months or so after we have increased the credit limit numerous time in store, every time the call centre's excuse is they have not received the info from the branch, which is impossible, because we do it every time in store then the account gets unsuspended. you are welcome to contact me in this regards and I will supply you with all the relevant details.
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MTN South Africa's replyOfficial
15 May 2015, 11:17Hello Bryanbb,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the line is active and currently in use, as for the credit limit it has been increased.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the line is active and currently in use, as for the credit limit it has been increased.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
MTN South Africa's reply15 May 2015, 11:17
Official
Hello Bryanbb,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the line is active and currently in use, as for the credit limit it has been increased.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the line is active and currently in use, as for the credit limit it has been increased.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***