lM
lungi M
1 reviews | Active since Feb 2018
10 Feb 2018, 12:34
account being billed
from the time I took my 2 contracts I have never been able to activate my sim cards after the 24 months I decided to upgrade but when the package came it wasn't what I wanted so I rejected the delivery and ever since MTN is charging me any amounts they want. ive been calling their call centres and those consultants don't even how to do their jobs cos nobody seems to be able to know how to assist. I'm tired of singing the same song and the incompetence of this company. what MTN is doing is ***** because they are charging me for something I don't have. it been almost 10 months of me calling their callcenters with no assistance
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Feb 2018, 16:11Dear Lungi,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like to advise that this matter is receiving priority attention. We are currently locating your returned order and once we receive it we will reverse the term date on the contract allocate and pass the necessary credits.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply12 Feb 2018, 16:11
Official
Dear Lungi,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like to advise that this matter is receiving priority attention. We are currently locating your returned order and once we receive it we will reverse the term date on the contract allocate and pass the necessary credits.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,