SG
Steph G
1 reviews | Active since Nov 2015
04 Apr 2016, 12:26
Account behind payment no response
My MTN account is behind on payment as I have been told twice that the second device will be removed from the account as I have to pay R149p/m for nothing , they still aren't deducting money automatically for the payment monthly so I have to do it manually and I don't have time for that as I am very busy . I tried asking 3-4 times via email to the customer support what the due balance was to no avail as I was first responded with a reply that had nothing to do with the question and then thereafter no reply so I don't know how much to pay . How long will I have to battle with MTN ?
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MTN South Africa's replyOfficial
07 Apr 2016, 15:06Hello HertzGaming,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the overdue amount is R 420.08 and your current balance is R 462.00. Please note that the number ***, may only be cancelled once the amount in arrears has been paid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the overdue amount is R 420.08 and your current balance is R 462.00. Please note that the number ***, may only be cancelled once the amount in arrears has been paid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply07 Apr 2016, 15:06
Official
Hello HertzGaming,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the overdue amount is R 420.08 and your current balance is R 462.00. Please note that the number ***, may only be cancelled once the amount in arrears has been paid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the overdue amount is R 420.08 and your current balance is R 462.00. Please note that the number ***, may only be cancelled once the amount in arrears has been paid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,