WD
Walter D
1 reviews | Active since May 2015
04 May 2015, 09:27
Account barred after debit order date change.
Couldn't contact MTN on 808 due to a voice recorded message saying that: \office hours are from Monday to Friday 8am-5pm"and therefore could not reconnect account after it was barred from changing the debit order date to the 1st of every month.<br> <br> If 808 is a 24 hour service Monday - Sunday why is there a voice recorded message not allowing me to speak to one of the consultants? This made it very difficult to contact my work and lose out on business.<br> <br> I would please like feedback from a follow up of what was done about this problem.<br> <br> Thank you."""
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MTN South Africa's replyOfficial
13 May 2015, 10:11Hello wdinkelmann,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience and for the delayed response.
Please be advised that on checking your account, I do pick up that you did get through to the call centre on the 04th of May 2015 and your account was reactivated, hope that all is in order?
Also do note that the 808 call centre is a 24hour support environment, in regards to your query this does get re-connected to our credit management department which is open from 8am to 5pm.
We hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience and for the delayed response.
Please be advised that on checking your account, I do pick up that you did get through to the call centre on the 04th of May 2015 and your account was reactivated, hope that all is in order?
Also do note that the 808 call centre is a 24hour support environment, in regards to your query this does get re-connected to our credit management department which is open from 8am to 5pm.
We hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
MTN South Africa's reply13 May 2015, 10:11
Official
Hello wdinkelmann,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience and for the delayed response.
Please be advised that on checking your account, I do pick up that you did get through to the call centre on the 04th of May 2015 and your account was reactivated, hope that all is in order?
Also do note that the 808 call centre is a 24hour support environment, in regards to your query this does get re-connected to our credit management department which is open from 8am to 5pm.
We hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience and for the delayed response.
Please be advised that on checking your account, I do pick up that you did get through to the call centre on the 04th of May 2015 and your account was reactivated, hope that all is in order?
Also do note that the 808 call centre is a 24hour support environment, in regards to your query this does get re-connected to our credit management department which is open from 8am to 5pm.
We hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***