Account assistance - URGENT

My account has not been credited on September invoice and minutes not reversed as per feedback received on reference ***. I made a call on the 07 September 2022 (***) and was given this feedback.

I then call back today after seeing my outrageous bill and same feedback/promise is on the system but my bill says otherwise. The kind MTN service champion then escalates the query further on reference ***.

This is an urgent matter as my debit order is for the the 15th of this month (which is tomorrow) and I have not made provisions for this as I was under the impression that this matter has been resolved.

I have been a loyal paying customer for over 20 years and the service recieved for my query has been a nightmare.

Regards Ms Merime.