Account arrangements

I'm so annoyed! I was retrenched end of Aug 2024 im still currently unemployed, im trying to sort out things with MTN with who i have a contract because im unable to make my payments and i cant do anything about it since UIF is also taking so long .. I've tried numerous times to get to the correct person to assist me and either the call cuts, or they don't have options to select for the matter I need so it looks so bad on record on my name but I've been trying and trying and just gets nothing right