ACCOUNT AO655158

on 19 Feb I emailed MTN stating that I needed to change my account to a smaller package or PAYG, as I was accumulating approx R100 per month for non usage.My contracts would end on 5 March and I asked why I should lose my airtime that I paid for if I took a lesser contract. Eventually I received a reply at 1.37pm on 6 March asking if I would not want to first use up my airtime before changing. <br> I would never use it up, because they will bill me each month and the amount would just rise.<br> I called 808 on 6 March at 6.30pm *** - to change two numbers to PAYG - answer - will be done in 48 hrs.<br> On the 9 March - in store Canal walk - checked system, accounts still active - filled in forms, requesting same thing. *** and *** - email and sms received - 3 working days.<br> on 12 March the mobile numbers were loaded with top ups again.<br> Sent emails again - answer 3 working days - *** <br> On 16 March - I received new invoices for loaded airtime.<br> Why is my account not changed! Take my airtime! and now stuck with a Bill for end of month as well.<br> MTN this is ****************. why should I suffer if your accounts can do their job properly!