1 reviews | Active since Sept 2011
ACCOUNT AND BILLING ISSUE
I upgraded my data contract on the 22nd of January. Since then i have only had issues.
I have since phoned the call centre and the issue is still not resolved!!
I have phoned the 27th of Feb and also today, the 2nd of April.
This issue a breach of contract from MTN and i feel that this contract should be cancelled without any cancellation fees payable by me to MTN.
I would like to request that issue be sorted out and that the contracy should be cancelled by MTN.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Good day, your MTNSP query reference: SR *** A credit request of R520.00 for 2GB service fee (not discounted) has been sent through for approval for cell no: *** invoice/s date 2018-02-20 to 2018-03-20.
The discount has been allocated and will reflect on the next invoice .
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Good day, your MTNSP query reference: SR *** A credit request of R520.00 for 2GB service fee (not discounted) has been sent through for approval for cell no: *** invoice/s date 2018-02-20 to 2018-03-20.
The discount has been allocated and will reflect on the next invoice .
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,