1 reviews | Active since Jul 2013
Account a mess
Hi<br> <br> My account with MTN is in a mess since the last strike. All of a sudden my 30 day & current went into current and I was liable to pay the whole amount as they suspended my account numerous times. I e-mailed then early December and told them that they must tell me why this is happening.<br> <br> All of a sudden I got 2 statements for December 2015 and the one shows I have an outstanding of R1717.44 and the other one shows I am in credit by R-3035.48!!!<br> <br> I e-mailed and asked them now which is the correct account and they only gave me my invoices due and not the amount on the statement.<br> <br> Why???<br> <br> I never know what amount to budget<br> <br> Regards<br> Maria Barnard
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that the amount due as per the system is R 1,717.44 should you have any further queries kindly contact Customer Care on 808 from your contract phone.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that the amount due as per the system is R 1,717.44 should you have any further queries kindly contact Customer Care on 808 from your contract phone.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,