***** ACCOUNT

I am writing to express my dissatisfaction regarding an ongoing issue with a *****ulent account that was opened under my name without my consent. Despite having logged a ***** case previously, and being informed that the account had been closed, it has reappeared and is once again negatively affecting my credit profile.

I have made several attempts to resolve this matter through your support channels, but the issue remains unresolved. As this has caused significant inconvenience and reputational harm to my credit record, I will be escalating the matter to the Ombudsman for further intervention.

I would appreciate written confirmation that MTN is investigating this matter urgently, along with a clear update on the actions being taken to permanently remove the *****ulent account from my record.