Account ***1 Cell No: *** Ridiculous Billing of R3500 for a R52p/m data contract

<p>Had a data contract for 500MB p/m at R52p/m. Contract was up for an upgrade of which I completed my application form beginning April. The contract was approved and we awaited a modem. On 11/04/2017 a modem was sourced and handed to me and all documents signed for the new upgrade. No communication of a waiting period was discussed or confirmed. On 17/04/2017 I called MTN Customer service to activate a billing limit on the contract of which I was advised that I still have 25GB of data available. On 25/04/2017 I received an invoice for +-R3500 and then call the customer service again, was assisted by Nonkwana and she logged an incident for billing. Ref#1- ********** 4151 and promised to escalate. On 28/04/2017 I called the customer service again as no feedback was received regarding the incident logged/billing, I was informed that the system was offline and that a team leader would get back to me. On 29/04/2017 I reversed the payment as no one contacted me. On 3/05/2017 at 2pm, I called in again and was assisted by Charnelle (team leader) informed me that the previous ref# could not be picked/invalid and logged a new incident, ref# ********** . I asked her to listen to the recordings and revert back to me. I then received an email with itemamised billing but no explanantion regarding the bill amount of R3500. I then called in again 17/05/2017 and was assisted by Kenewe Scott-Briggs (team Leader) assisted me. She confirmed that an adjustment was made on 13/04/2017 at 6:52 regarding my limit; of which I did not call in for. Kenewe was the most helpful consultant and advised she will reopen ref# ********** as she confirmed that additional charges were incurred on 12/04 and 13/04. Thereafter numerous calls has been made to the customer service, spoke to Lana, Mpho, Beryl, Thato, Suresh and ****we and which I asked that Kenewe must call me back. Kenewe then called me on 3/06/2017 (Sat) and promised to get back to me on Mon 5/06/2017 as she has requested the team leader of the service centre where I tool up the contact to confirm if the customer was informed about the 48hours pending period. To date, no call from Kenewe and no answer regarding the ridiculous April bill.</p> <p>This is a ******* as I feel that MTN is avoiding me, and no one knows what to tell me. How can I be deboted R3500 for a R 52p/m contract. I request that this incompitant service be rectified, I want to be refunded accordingly and called and explained and advised when refund will be made and a letter of apology as Im sure that I am not the only customer impacted with such service and an exsorbant bill. I can me contacted on ********** 684. Regards, Vernon Adams</p>