account

I hope this message finds you well.

I am writing to express my concern regarding an unresolved issue with the payment made on 26th November 2024. Despite this payment being made, it has not yet been located or allocated to the account. I have been in contact with the back office, but I have yet to receive a clear response. Additionally, when I call, my queries are escalated, and no follow-up has been provided. This situation has persisted since 9th December, and as of today, 12th December, the issue remains unresolved.

On Monday, I was advised that the matter would take 24 to 48 hours to resolve, but unfortunately, no resolution has been reached to date.

I kindly request your immediate attention to this matter and would greatly appreciate an update on the status of the payment allocation. Your prompt assistance in resolving this issue would be highly appreciated.

Thank you for your attention to this urgent matter. I look forward to your response