1 reviews | Active since Aug 2015
Account
So this is now the 4th time I am writing a complaint on the same issue.<br> <br> copied and pasted from previous report<br> <br> i have continued to log calls with MTN regarding a data bill that i received midway through this year. they gave me a data usage breakdown totalling around 7K which in itself is incorrect. i also got a statement with data usage totalling around 15K which cant be account for.Every month i would go through this saga where i call them they promise to sort it out and nothing happens. in the meantime my account is suspended (i am currently using a PAYG sim card which is an extra expense as i am still being billed for services i am not getting) and at the legal department but i refuse to just pay as no one can explain where the data usage comes from. I have been mailing the client collections whom I got a call from wanting payment but I told them my story and they said they would look into it. again another dead end. i now fear I'm going to be blacklisted for data usage that is incorrect.<br> <br> My mails are being ignored. when I call they tell me legal is going to call.<br> <br> almost a year later and I'm still nowhere closer to resolving this issue.
Thank you for your post.We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly see the below response from Legal department as per reference number ***. Kindly contact 808 should you wish to make a payment arrangement and the request will be sent to Legal Department.
Kind Regards
Nompumelelo
REQ:***
Good day
Please be advised that legal can only assist with making of arrangements on the account,please be advised tha the account was high between April and June where there was excessive data usage.And you getting billed on a monthly basis which leads to the bill increasing.
Kind Regards,
Credit Management
MTN SA
Reference Number: ***9
Thank you for your post.We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly see the below response from Legal department as per reference number ***. Kindly contact 808 should you wish to make a payment arrangement and the request will be sent to Legal Department.
Kind Regards
Nompumelelo
REQ:***
Good day
Please be advised that legal can only assist with making of arrangements on the account,please be advised tha the account was high between April and June where there was excessive data usage.And you getting billed on a monthly basis which leads to the bill increasing.
Kind Regards,
Credit Management
MTN SA
Reference Number: ***9