wT
webster T
1 reviews | Active since Jun 2012
01 Sept 2015, 08:41
Account
I do not understand the money deducted from my account. The other contract l had paid it up and the recent statement shows the amount for one remaining contract.<br>
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Replies (1)
MTN South Africa's replyOfficial
01 Sept 2015, 08:56Hello webalositer,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the number ending in 700 has been cancelled, however your last invoice was on the 20 July 2015 and debited at the end of August. This was for usage from 21 June 2015 until 20 July 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the number ending in 700 has been cancelled, however your last invoice was on the 20 July 2015 and debited at the end of August. This was for usage from 21 June 2015 until 20 July 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply01 Sept 2015, 08:56
Official
Hello webalositer,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the number ending in 700 has been cancelled, however your last invoice was on the 20 July 2015 and debited at the end of August. This was for usage from 21 June 2015 until 20 July 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the number ending in 700 has been cancelled, however your last invoice was on the 20 July 2015 and debited at the end of August. This was for usage from 21 June 2015 until 20 July 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***