yJ
yanga J
1 reviews | Active since Apr 2013
01 Jul 2015, 16:58
Account
REQ:***: My account was debited with R542.08 and no one wants to tell me whats that amount for,And I dont even have The statement to see why i paid that amount,no itemised billing no invoice but my money went out on my account,and when i go to the Mtn Branch they giving me stupid answer i must call 808,how do i call 808 while the call centre is on strike? Can someone tell me whats wrong with Mtn because now it feels like a slaap tiger network...
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
13 Jul 2015, 09:51Hello yanga083,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've now perused your account and see that you exceeded your monthly data bundle provisioning (500MB), continued using the service and generated additional usage of R274.64 excl VAT over and above your subscription fee.
We've now requested the last statement and invoice to be sent to you via e-mail. Please allow 2 to 24 hours delivery thereof.
That was the last debit submitted as the number is now fully active on the prepaid network.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've now perused your account and see that you exceeded your monthly data bundle provisioning (500MB), continued using the service and generated additional usage of R274.64 excl VAT over and above your subscription fee.
We've now requested the last statement and invoice to be sent to you via e-mail. Please allow 2 to 24 hours delivery thereof.
That was the last debit submitted as the number is now fully active on the prepaid network.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply13 Jul 2015, 09:51
Official
Hello yanga083,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've now perused your account and see that you exceeded your monthly data bundle provisioning (500MB), continued using the service and generated additional usage of R274.64 excl VAT over and above your subscription fee.
We've now requested the last statement and invoice to be sent to you via e-mail. Please allow 2 to 24 hours delivery thereof.
That was the last debit submitted as the number is now fully active on the prepaid network.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've now perused your account and see that you exceeded your monthly data bundle provisioning (500MB), continued using the service and generated additional usage of R274.64 excl VAT over and above your subscription fee.
We've now requested the last statement and invoice to be sent to you via e-mail. Please allow 2 to 24 hours delivery thereof.
That was the last debit submitted as the number is now fully active on the prepaid network.
Regards
Tim
MTN Complaints Management Team: REQ:***