VC
Vanessa C
1 reviews | Active since May 2015
09 Jun 2015, 14:38
Account!!!
Once again MTN has dissappointed me by suspending my connection without sorting out my original complaint. When will my matter be sorted out?????? Why am i being suspended without any reason?????? Once again this is not my problem!!! Why can MTN not sort their MESSS out??? Are your just incompetant or !!! Please for the LAST time can my query be sorted out so the i can just MIGRATE to another network!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
15 Jun 2015, 13:39Hello Marvincharles52,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that due to the industrial action that we are facing, there is a backlog of queries. The query is in a process of being resolved by our billing department. Your account has already been un-suspended and it is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that due to the industrial action that we are facing, there is a backlog of queries. The query is in a process of being resolved by our billing department. Your account has already been un-suspended and it is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply15 Jun 2015, 13:39
Official
Hello Marvincharles52,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that due to the industrial action that we are facing, there is a backlog of queries. The query is in a process of being resolved by our billing department. Your account has already been un-suspended and it is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that due to the industrial action that we are facing, there is a backlog of queries. The query is in a process of being resolved by our billing department. Your account has already been un-suspended and it is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***