SG
Stephanie G
1 reviews | Active since Jan 2015
03 Apr 2015, 07:20
According to MTN, takes 3 days for payment to show
My husband is with MTN and he had arranged on Monday for a debit order to be done for payment to go off. Yet on Tuesday morning he's phone was cut off. So on Wednesday before 7h00 in the morning, I made payment on he's MTN account from my ABSA account. <br> <br> He went to MTN in Hillcrest yesterday to find out why the phone is not back up and working yet when he was told \all payments take up to 3 working days to reflect on the system"<br> <br> MTN is a ABSA client and so am I"
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MTN South Africa's replyOfficial
23 Apr 2015, 13:49Hello Stephanie 91,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. according to our records the payment is reflecting and the line is reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. according to our records the payment is reflecting and the line is reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply23 Apr 2015, 13:49
Official
Hello Stephanie 91,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. according to our records the payment is reflecting and the line is reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. according to our records the payment is reflecting and the line is reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***