1 reviews | Active since Jun 2016
According to MTN I would take out a contract but I wouldn't want a device
<p>Upgraded to a Sony Z3 last year january through mtn direct. My phone has broken now and I can't get it repaired. According to MTN (after 3 weeks of blatantly wasting my time to get this information) I took out of contract for R600 without a phone, Without a ****** phone? </p> <p>According to MTN the phone I got with my contract does not exist. I need the phone repaired but MTN shruggs and says they can't help me, get lost. How am I supposed to get it fixed if no one at mtn can even figure out that there is no phone logged on their system. </p>
Good Day Neal McFarlane,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. Please accept our apologies for any inconvenience caused.
As per our conversation earlier the matter has been resolved, we are glad that we could serve you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Good Day Neal McFarlane,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. Please accept our apologies for any inconvenience caused.
As per our conversation earlier the matter has been resolved, we are glad that we could serve you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***