Access fee on Insurace Claim

MTN's customer service contact centres are pathetic, it took me 3 days to get through to contact number *** and when I finally do, a call of 1Hr3min gets cut off still unresolved and after being told to hold on for a team leader or manager. No-one has even bothered to return my call. <br> <br> My contract was previously with Nashua mobile and never were we requested at any stage to pay a fee upfront upon a claim.<br> The access fee was added to our accounts and debited. What has changed since then. <br> <br> If my contract is still according to Nashua Mobile's fee structure why does certain rules apply and others changed. <br> If I still pay a hardware fee of R145 which was requested upon inception of my contract and of which I still pay as requested by Nashua Mobile<br> Why does MTN request an upfront access fee of R1050 if this was never requested by Nashua Mobile. According to my understanding nothing has changed until my contract expires and I upgrade with MTN.<br> <br> MTN has a lot of explaining to do<br> MTN is a bunch of ****** who is slowly going down the gutters. <br> <br> <br> <br>