LM
Lilian M

1 reviews | Active since Feb 2015

06 Mar 2015, 08:15

Acccount received for cancelled contract

I cancelled my Nashua Mobile contract last year for the end of November 2014. <br> <br> In February I received an account from MTN for the same cellphone number. After being pushed from pillar to post by MTN and Nashua, I finally managed to get the proof of termination from Nashua. I am still being billed for an account that I cancelled. MTN say that I must sort this out with Nashua Mobile (who have closed their mobile division) and Nashua say that I must sort this out with MTN.<br> <br> The service from MTN is ridiculous. I cannot be expected to pay for a contract that I did not agree to and cancelled with Nashua Mobile in June already.<br> <br> This is *******. I expect feedback today!

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 Mar 2015, 14:30
Official
Hello hplm,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the contract has been cancelled and the balance will be written off due to late cancellation.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
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