1 reviews | Active since Jun 2014
acc suspended/no proper explanation given
this is my 3rd attempt on Hello Peter to at least have MTN respond with a valid reason for my account suspension. MTN says i did not pay two invoices therefore i am in arrears...well i DID.. i sent mtn (veronica) the proof as they requested but i got no response and my service is still suspended. a few days ago i get an sms saying that they are working on getting my account reactivated again so i thought there was some light at the end of the tunnel but up until today my acc is still suspended and i now have a bad credit record.i don't need you to tell me what amount i owe when you already did the first couple of times and when i have sent proof that the \outstanding"invoice was debited from my account. i made numerous attempts to contact the person who help me with this query but i have not received one decent response from her. can some1 please help me. i am beyond frustrated and irritated with MTN at this point. not a good service provider at all.<br> """
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
We have tried to call you, on voice mail.
Please take note that your debit orders returned unpaid. The account balance on the 20-8-2015=R1388.40. Payment for R470 received on the 2-9-2015. The account balance on the 3-9-2015=R929.80. Invoice for September has been allocated and the account balance on the 20-9-2015=R1184.80.
Payment for R929.80 need to be paid before we can open the line for you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
We have tried to call you, on voice mail.
Please take note that your debit orders returned unpaid. The account balance on the 20-8-2015=R1388.40. Payment for R470 received on the 2-9-2015. The account balance on the 3-9-2015=R929.80. Invoice for September has been allocated and the account balance on the 20-9-2015=R1184.80.
Payment for R929.80 need to be paid before we can open the line for you.
Kind Regards,
Alice van der Merwe
***