CM
Corlia M
1 reviews | Active since Nov 2015
25 Nov 2015, 10:30
Acc handed over after payment of arrears
Hi,<br> <br> After my report on MTN on 19 Nov 2015 and their apology and promise to retrieve my account from MBD Attorneys and re-activation of my account on 20 Nov 2015, I am still receiving letters from MBD Attorneys.<br> <br> The attorneys still did not receive any word from MTN to hand the account back to them, as promised. My Cell numbers have NOT been activated, as promised. And still MTN can not even give me any written proof of my settlement on my account, which was, telephonically confirmed, received by them on 5 Nov 2015.<br> <br> Empty promises - is that all MTN is capable of????
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Replies (1)MTN South Africa's replyOfficial
26 Nov 2015, 10:39Hello Corlia2,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the legal supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the legal supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
MTN South Africa's reply26 Nov 2015, 10:39
Official
Hello Corlia2,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the legal supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the legal supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
