*** [#***4] Payment not allocated

I noticed for some reason due to the recent public holidays at the end of April beginning of May, that my debit was returned. (Payment notification *** [#***4]) <br> <br> I am working in Zambia at the moment so I acted swiftly and did a manual payment of R 1147 as per my debit to MTN's bank account on the 5th May 2015. Likewise I also sent a proof of payment to MTN Customer Care. Subsequently my Wife in South Africa calls me yesterday the 18th May to say her line has been cut and all balances she might of had are now null? <br> <br> Re: Payment notification *** [#***4]<br> Customer Care <br> <br> May 5 <br> <br> Good day Justin,<br> <br> Thank you for emailing Customer Care. Thank you for submitting your proof of payment.<br> <br> We advise that your payment is not reflecting on our system yet. We have submitted your proof to our banking department in order for the payment to be allocated to your account.<br> <br> Your account balance can be obtained by dialing 808. You can register a five digit password on *** in order to access your billing information. Please do not hesitate to contact us should you require further assistance.<br> <br> Kind Regards,<br> Themba Hamnca<br> Customer Service