Acc A*** settled but No Confirmation Letter

Account A*** (SSDA ***), has been settled in full, but there's still not FORMAL CONFIRMATION LETTER from MTN referencing the Account in subject, together with my details and ID#, confirming the settlement and closure of the account.<br> Instead Sanele Nhlapho sends me a useless email telling me that <br> ...\Kindly be advised that this account has been closed\"<br> <br> When I rep**** back to Sanele, telling him/her that I need a formal latter as a proof for this, she never gotten back to me.<br> Yet my name is still listed on ITC, and I have nothing to submit as a proof that the account has been paid up and settled. <br> <br> For how long should I wait for you people to send me this letter and so that my name can be removed from ITC.<br> <br> This is really nonsense... I mean, you're jumped to list me on ITC without any attempt to contact me despite having my contact details, and now when I'm asking for a proof of closure and settlement of the account, you are dragging your feet.<br> <br> What the hell is wrong with you people?<br> <br> I have sent you my detail Reference Number: ***7.<br> <br> I need that letter before 12:00 today - I'm stuck here, I want that letter now."