*****

## Complaint Details - *Company:* [MTN] - *Category:* Billing/Accounts Issue/Customer Service - *Complaint:*

I'm extremely frustrated with the billing issues I've been experiencing with [Company Name]. Despite making timely payments at the Zevenwatch store, including an overdue payment, my payments don't seem to be reflecting in their system when I visit the Canal Walk store. As a result, I'm still being told I'm in arrears.

I visited the Canal Walk store to report the issue and discuss it with a representative. They assured me that they would investigate and get back to me within a week. However, it's been over a week now, and I haven't received a call back.

I've had to take the initiative to call them multiple times to follow up on the issue, only to be told that I need to go through the same process again. This is frustrating and feels like a waste of my time.

I urge the company to investigate this matter and rectify the error as soon as possible. I expect a detailed breakdown of my account and a confirmation that the arrears will be cleared.

*Request:*

- Investigate the billing error and correct my account. - Provide a detailed breakdown of my account. - Confirm that the arrears will be cleared. - Improve their follow-up process to ensure customers don't have to repeatedly contact them. - Ensure that payments are updated across all stores in real-time.

*Rating:* [0/5]

I hope the company takes immediate action to resolve this issue and improves their customer service. Until then, I'm left feeling frustrated and disappointed with the service I've received.