ABYSMALL SERVICE FOR BIG CORPORATE

Firstly they take ages to answer their call centre calls when dialling using the MTN app or even 135. Then when you ask them a question it is always another department, you never get you query sorted at the first port of consultant despite keying in the correct option. I have been a client for MTN for 20 plus years yet when a request to have me migrated to the new system and thereby benefitting from the better deals on offer, i have to wait yet new client gets the better benefit immediately. When i eventually got hold of a consultant i was told it will take weeks to be migrated and that is not even guaranteed. Really bad service: ***