NK
Nkululeko K

1 reviews | Active since Nov 2015

10 Nov 2015, 11:20

Abysmal treatment received from MTN

I have on numerous occasions requested MTN to restore my lost number *** through their contact centre number (173), branch at Carnival Mall as well as faxed documents in the form of ID and Affidavit. All these attempts have been unsuccessful as no one seems to be willing to assist. I find this level of service utterly appalling and insensitive. I have a rica'd contract phone with MTN and they have all my particulars, and for them to think that I am going to commit ***** with this prepaid number is gibberish of highest order. <br> I bought a new SIM with number *** and all I am requesting is restoration of my lost number ***. I cannot begin to explain the frustration and the losses I have suffered as a result of this poor service form MTN.<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply12 Nov 2015, 13:11
Official
Hello vmile,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly be advised that I have done the SIM SWAP it should take within 2hours to 24hours for it to complete processing.Should you have a problem kindly contact 173.

Regards
Nompumelelo
REQ:***