ABYSMAL SERVICE - MTN ROSEBANK

As a prospective NEW MTN customer, I would like to express my utter disappointment and disgust in MTN's customer service .. or lack thereof for a better word!<br> <br> On Monday, 11 January @ 12h30 I walked into the MTN store in Rosebank, excitedly looking forward to starting my journey with MTN. Prepared with my Green ID and 3-months bank statements in my hand. To my horror I was met by disarray, bad service levels and complete incompetence of MTN trained staff!!<br> <br> Up to right now - I am STILL relentlessly trying to open a new contract with MTN. 3 Written complaints (***, ***8 and ***) and hours spent at the MTN store later ... and I am STILL no further and also had NO feedback from ANY MTN representative or management!<br> <br> Porting of my Vodacom number to MTN has now been \IN PROGRESS"since 12h15 on Wednesday 13 Jan by MTN!! Even though Vodacom completed the task at 12h17 the same day!! Since then not connected to ANY network!! Unable to make or receive ANY calls! <br> <br> Where is your CUSTOMER SERVICE MTN??? Is this only Rosebank .. or is your slogan \""Wherever you go\"" a sign of the service to be expected from MTN in general???<br> <br> <br> """