Abysmal service and customer care

It is now the 4th week of my attempt to get some service out of MTN and consequently the 4th week of being flat out ignored by that most *****ed of organizations. I've dealt with some pretty shocking service providers in my time but MTN absolutely plumbs that nadir.

The contract cancellation fee (R5842.41) transferred on 19 September wasn't processed in time and I was charged for October. This obviously changes what I owe in terms of a cancellation fee. What I want from MTN is 2 simple things, I want the cancellation fee refunded to me and I want my contract to continue until it is up for renewal (17 December 2017) and then not to renew it. Why MTN is unable to understand and action this is beyond my comprehension.

My number with MTN is ********** . And I can provide proof of cancellation fee payment on request.

Multiple phone calls and emails to MTN have got me no closer to being free of their clutches and the fact that I'm currently overseas is making it even harder. I've sent multiple mails to ********** which is like corresponding with a black hole, I've posted on Facebook and got unhelpful replies and advice to get in touch with their customer care via mail.