Abysmal Service

I bought airtime on the 27th August via the banking app for my daughter. When she checked her mtn app no airtime reflected. I tried calling MTN and the worst service ever. Their options are horrible and nothing you select takes you to a customer service consultant it just selecting one option after the other. I’d MTN leadership thinks this system is working rethink your strategy! Anyway I took this matter with the bank who responded asap that MTN advised the airtime went though and to take it up with MTN and then get back to them is they say otherwise. It would be great if we can even speak to a consultant. I sent emails and it seems their reading skills is beyond mentioning because they either take days to answer or give you an answer that makes you think if my email was a cryptic one. It’s the 6th September and no response. Migrating to Vodacom as MTN’s service is just deteriorating.